The NHS 111 Service is 111 is the NHS non-emergency number. It's fast, easy and free. When you call 111 you will speak to a highly trained telephone adviser, supported by healthcare professionals (nurses or paramedics). They will ask you a series of questions to assess your symptoms (which may see irrelevant at the time) but this will allow us to direct you to the best medical care for your needs.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf and you're then able to have a real-time conversation with the NHS 111 adviser, via the interpreter. You will need a webcam, a modern computer and a good broadband connection to use this service. Visit NHS 111 BSL interpreter service for more details, including an online user guide.
The NHS pledges to provide services at a time that's convenient for you. Outside normal surgery hours you can still phone your GP practice, but you'll usually be directed to an out-of-hours service. The out-of-hours period is from 6.30pm to 8.00am on weekdays and all day at weekends and on bank holidays.
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
For less urgent health needs, contact your GP or local pharmacist in the usual way.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999.
If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 1800 1111. Calls are connected to the TextDirect system and the textphone will display messages to tell you what’s happening. A typetalk relay assistant will automatically join the call. They’ll talk back what you’ve typed to the NHS 111 adviser and, in return, type back the adviser’s conversation so you can read it on your textphone’s display or computer
If you don’t speak English, tell the adviser what language you want to speak and they will get you an interpreter.
Once your symptoms have been assessed we will give you the healthcare advice you need or direct you to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.